ECU manager crashing

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ECU manager crashing

Postby Allan L on Thu Aug 11, 2011 8:23 am

I have a very odd issue, installed ECU manager the other week on my desktop PC and it was working fine now it is crashing on start-up, the only changes have been windows updates...

Anyone else experiencing this?
ecumanager.jpg
ecumanager.jpg (37.92 KiB) Viewed 10940 times


Problem signature:
Problem Event Name: BEX
Application Name: WinEMP.exe
Application Version: 3.5.2.9
Application Timestamp: 00000000
Fault Module Name: StackHash_e98d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 026ffd0c
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: e98d
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 6eab
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

system.jpg
system.jpg (70.54 KiB) Viewed 10941 times


I'll un-install and re-install it tonight but seems like an odd error...
User avatar
Allan L
 
Posts: 25
Joined: Mon Aug 08, 2011 3:00 pm

Re: ECU manager crashing

Postby Allan L on Thu Aug 11, 2011 8:04 pm

Still no Love, uninstalled, restarted (windows installed 13 new updates), downloaded latest installer, re-installed and getting:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WinEMP.exe
Application Version: 3.5.3.1
Application Timestamp: 00000000
Fault Module Name: StackHash_5df9
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c00000fd
Exception Offset: 74d0e294
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 5df9
Additional Information 2: 5df9ee2be89dfc641a61815f1d15957b
Additional Information 3: b02e
Additional Information 4: b02ebed94491e87ae10251b5916014fb
User avatar
Allan L
 
Posts: 25
Joined: Mon Aug 08, 2011 3:00 pm

Re: ECU manager crashing

Postby PaulGM on Tue Aug 16, 2011 5:42 am

Allan,

Software issues which cause crashes are something that the engineers in Australia like to take care of quickly but they may not see some forums posts for a while. I would suggest sending the information you've already provided, as well as any error dumps you may have, to support@motec.com.au.

They may tell you that they've seen it and are working on it but they will be grateful if they have not.
PaulGM
 


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